Privacy Policy

Last Updated: April 28, 2026

At Community Bank Pilot, we understand that reporting data, operational commentary, and review workflows are sensitive. This Privacy Policy explains how we collect, use, and protect information when you use our community-bank reporting platform.

Community Bank Pilot does not sell, rent, or monetize customer data. We use information only to operate, secure, and improve the service.

Data Ownership

You retain ownership of the files, commentary, and operational records your institution manages through Community Bank Pilot.

Minimal Data Use

We process customer data only to deliver the product, maintain security, support customers, and improve reliability.

1. Data Collection

We collect information necessary to provide our services, including account details, workspace configuration, uploaded reporting files, usage data, and support interactions. We also process operational metadata such as timestamps, audit events, and import diagnostics to secure and operate the platform.

2. How We Use Data

Your data is used strictly to operate the Community Bank Pilot service, including validating imports, supporting workflows, securing accounts, preventing abuse, and assisting customers. We may use aggregated and anonymized data to improve system performance and reliability.

3. Email Content and Metadata

Uploaded files, tenant records, commentary, and operational metadata are processed solely to provide product features, maintain system reliability, and prevent misuse. We do not use customer data for advertising or resale.

4. Abuse Prevention

We monitor account activity, metadata, and behavioral patterns to detect fraud, misuse, or threats to the platform. This helps protect customer environments and maintain service integrity.

5. Data Security

We implement industry-standard security measures, including encryption in transit (TLS 1.2+) and at rest. Access to customer data is restricted and monitored.

6. Data Retention

We retain data only as long as necessary to provide our services and comply with legal obligations. Log retention periods may vary depending on your plan.

7. Third-Party Subprocessors

We use a limited number of trusted third-party providers (such as hosting, infrastructure, and payment processors) to operate our platform. These providers are required to meet strict security and privacy standards.

8. Your Rights

Depending on your jurisdiction (including GDPR and CCPA), you may have the right to access, correct, or delete your personal data. You can exercise these rights by contacting our privacy team.

Privacy Questions?

If you have any questions about our privacy practices, please contact us.

privacy@communitybankpilot.com